01Using AwayPay
These Terms apply to the AwayPay mobile app, provided by AwayPay Pty Ltd (ACN 659 320 831). By creating an account or agreeing in the app, you agree to these Terms. Contact info@awaypay.com.au with questions.
AwayPay is an independent service for Australian-based crew. It is not an airline system and is not endorsed by your airline. Keep your account details accurate, protect your password and use only your own verified account.
02Rosters and allowance estimates
AwayPay organises roster information, estimates allowances and expected pay periods, and provides related travel information. Always check your airline’s official roster, communications and payroll records. AwayPay does not replace company notification or acknowledgement procedures, operational instructions, fatigue obligations or professional judgement.
Allowance amounts, exchange rates and expected pay dates are estimates. They are not confirmation of an entitlement, payment or payroll outcome. Report discrepancies so we can investigate.
03Crew information and sharing
Use crew information only for legitimate personal work and travel coordination. Do not scrape, export in bulk, publish, sell, stalk, harass or use it to monitor another person. A scheduled overlap is not a person’s live location.
Full-roster sharing is optional and controlled separately from operational crew listings. Respect other crew members’ privacy and their decisions to withdraw access. The Privacy Policy explains the information we handle and the controls available to you.
04Information you provide
Only upload or forward information you are entitled to provide. You retain your rights in that information and permit AwayPay to process it to provide the features you use, as described in the Privacy Policy. This permission does not transfer ownership of airline materials or grant rights you do not hold.
05Offline access and notifications
Saved information can be out of date while your phone is offline. Refresh when connected and check official sources for changes. Push notifications depend on your settings, device and network and may be delayed or unavailable. Do not rely on AwayPay as your only source of duty information.
06External services
Hotel information, forecasts, event listings, maps and other external services may change. Third-party bookings and purchases are made with the relevant provider under its terms. AwayPay does not confirm a hotel booking or guarantee event availability.
Allowance advances and payment services are not currently available. Registering interest does not create a loan, payment instruction or financial commitment. Any future paid or financial feature will have separate information and terms before you choose to use it.
07Availability and acceptable use
We may maintain, update or change the app and investigate misuse. Do not attempt unauthorised access, bypass access controls or disrupt the service. We may restrict an account where reasonably necessary to protect users, comply with law or address a serious breach of these Terms. Where appropriate, we will explain the restriction and provide a way to contact us.
08Closing your account
You can request account deletion in Settings. The app explains what will be removed and asks you to confirm. You can separately request removal from operational crew listings. The Privacy Policy explains completion times, limited exclusions and how offline copies and backups are handled.
09Your rights
Nothing in these Terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, including applicable Australian Consumer Law guarantees. Any responsibility for loss is determined under applicable law; these Terms do not remove your statutory rights.
10Changes and contact
We will make the current Terms available in the app and notify you of material changes. Where a change needs your agreement, we will ask before it takes effect for your account. Australian law applies, subject to any mandatory protections available to you. You can raise a concern at info@awaypay.com.au.